Customer satisfaction with online banking software is on the rise. The 2009 Foresee Results/Forbes.com Online Financial Services Study (April 21, 2009) utilizes the methodology of the American Customer Satisfaction Index to study the level of customer satisfaction with the quality of financial goods and services in the United States.
Foresee Results and Forbes.com found that customer satisfaction with the online banking industry has reached an all-time high, at 83 out of 100 points on the ACSI scale. To put this number in perspective, 80 points is considered the threshold for excellence. The study notes a consistently upward trend in online banking customer satisfaction over the last seven years and five consecutive study periods.
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